Cancellation Policy

All prices online are a starting price, appointments booked online require to be paid either in full or with a 50% deposit, payments are redeemable on grooming services.

No less than 24 hours notice must be given to re-schedule an appointment. Your payment will roll over to your next appointment. 

Cancelling within 24 hours of your appointment will result in forfeiting your online payment or paying a 50% cancellation fee. Not showing up to the appointment will result in the full service being charged.

Please understand last minute cancellations or no-shows are a missed opportunity for another client. We do not offer refunds, however we are happy to work with you to resolve any concerns.

bookings

Bookings can be made via our website, phone call, text message or in person at your last appointment. All appointments require a minimum payment of 50% to secure the appointment.

Bookings are scheduled in one after another and have been allocated a certain amount of time to complete the booking. So please make sure you follow these policies to ensure your dog has enough time for their complete experience:

  • As this is a mobile servicing which involves factors outside of our control i.e. traffics, accidents, appointment delays. We will communicate with you throughout the day if we are running early or late.

  • Please ensure your home meets the requirements, refer to the ‘requirements’ page.

  • If you are more than 15 minutes late, your booking may be rescheduled.

Vaccinations

Groomer 2 You requires that all pets are up to date with their vaccines. We also ask that your pets be seen at least yearly by a veterinarian so that the health of your pet can be guaranteed to be safe around other animals.

Pet safety

At Groomer 2 You your pet’s safety is our number one priority. It is therefore, imperative that all our clients follow these pet safety policies:

  • Please toilet your dog before arriving, a long walk is best (before appointment time) this will make a more comfortable grooming experience for your dog.

  • All dogs must be on a lead when entering or leaving the trailer.

  • If you suspect your dog has fleas we recommend using a monthly topical treatment and washing of all bedding before getting your dog groomed for a more effective treatment. Flea baths only kill the adult fleas on your dog and not the eggs or the fleas in your pets bedding, and therefore is less effective in eliminating all fleas. If we find that your dog has fleas during the grooming process an automatic $30 flea service will be charged. This will include a flea wash for your dog, as well as flea treatment for our premises to eliminate the spread of fleas.

  • Contagious pets. For the safety of our other clients, we cannot groom an animal that has any type of contagious skin issue, disease, fungus, or worms. If we identify any problem, we will immediately return your pet you will need to pay for the portion of grooming that was completed and a clean-up fee.

  • We recommend regular 4 - 6 weekly grooming appointments. This is to ensure the health and maintenance of your dog’s coat and to keep your dog feeling and looking great.

  • You understand that if your dog is matted and needs close to the skin shaving, this can greatly increase the risk of shaving cuts, lesions or hematomas. All care will be given to try to avoid any abrasions, however this is still a risk of grooming especially when the hair is matted. A matting fee will be charged.